Leafland Returns and Refunds

Effective from 12 Oct 2026

Claims and Replacements

All trees are dispatched uninsured and at the buyer’s risk. Claims for damages must be made within a week of receiving the trees. Once Leafland Limited has verified the claim, we will seek to replace or refund the damaged trees. After a week of receiving the trees, Leafland Limited will not be liable for any damage or death that occurs to the trees.

Returns

Once an order is completed and dispatched, if a customer then changes their mind, the trees must be returned to Leafland Limited within a week, and the customer will pay the cost of transport in both directions. Refunds for the trees will only be paid once Leafland Limited have received the trees and verified they are in good condition. A return to stock charge may be added at Leafland Limited’s discretion.

Tree Suitability

It is the customer’s responsibility to thoroughly and fully research the desired trees before purchasing from Leafland Limited. The customer takes full responsibility to ensure the desired trees are suitable for their site (including, but not limited to, wind tolerance, livestock protection, moisture tolerance, height clearance, and drought tolerance).

Leafland Limited take the greatest care to have all trees dispatched true to name but will give no warranty as to growth or description. As we have no control over the environment the trees are planted in, the way they are planted, or the way they are cared for, we do not undertake to replace any failures that occur from incorrect planting, planting in an unsuitable environment, natural weather events, or the trees not being cared for properly.

For more information please see our Terms of Trade and Privacy Policy.